Can I purchase a Hosted Oracle service plan without
purchasing Web Hosting?
How do I control my Oracle service plan from an account management
administering your Oracle database is done through the Oracle Control
Will I be notified of events affecting my billing or system
Yes. If account limits are reached or any other problems occur, a
notification e-mail is automatically sent to the service plan owner
details or instructions on how to resolve the problem.
What if I want to change my payment method?
Call Customer Service at (801) 356-3321.
What if I want to change my billing address?
Service at (801) 356-3321.
What is the Cancellation Policy on this service?
Hosted Oracle is a month-to-month service offering. You
may cancel any time, but you will be billed for the remainder of the month
in which you cancel.
What kind of Support is offered?
Verio is selling the hosting of Oracle, and cannot support Oracle
functionality. Hosted Oracle support from Verio includes ensuring
the database is up and running, the listener is listening, and all servers
are functional. If you wish to purchase additional support, we recommend
using a remote DBA service or any of a number of professional service
providers. A great source for this information is the International Oracle
Can I move my Oracle database to my own Oracle server and run it
from my own machine if I choose to in the future?
Yes. You can export your data and transfer it to another Oracle
What's the difference between Oracle Enterprise and Oracle
Oracle Standard is designed for single machine databases. Oracle
Enterprise is designed for databases that span multiple machines, require
off-site replication, or require the 10% performance increase that 64-bit
software can provide over the 32-bit Standard Edition. For more
information on Oracle Standard and Oracle Enterprise, visit the Oracle
Corporation Database Web site.
If I have a problem with my database and lose data, how can I
Call one of our Customer Service Representatives at (801)
356-3321. Restores are charged on an hourly basis.
How often do you backup my data?
Your entire database is backed up once a week. Archive logs are
backed up every 15 minutes.
How secure is my data? For example, can I confidently store credit
Hosted Oracle uses standard Oracle database security. You
can confidently store credit card or customer information without concern.
Why is there a limit on the number of concurrent connections for
a Hosted Oracle account? Other databases don't have these limits.
Providing Oracle in a shared hosting environment requires control
of concurrent connections in order to optimize server performance.
Limiting connections also ensures that no single account ties up all
database resources. For more information on concurrent connections, and
the reasons for limits in Hosted Oracle, see more information on
Is there a limit on my connection idle time?
Yes. Your connection can be idle for 10 minutes before it is
disconnected. This is a precaution to avoid performance degradation caused
by many idle connections.
Is there a limit on CPU time?
For performance purposes, we have limited the amount of CPU time
per session to 10 minutes. This will prevent any runaway calls that can
occupy the CPU and reduce performance.
I just dropped a very important table. Can I get it back?
Yes. Contact customer support for help.
Can I implement data constraints?
Yes. See the constraints section of Oracle Database Hosting Help in
the Oracle Control Panel at http://youraccountname.myhosteddb.net/
Why can't I insert any rows into my table?
Ensure you're supplying data for all the columns marked NOT
Make sure your format is correct, and that you are using single or
double quotation marks where required.
- The correct date format is: "01/04/00"
- The correct text format is: "31 Archer Street"
- The correct number format is: 31.9
Refer to a good Oracle SQL guide. Suggestions include: Oracle8i:
The Complete Reference by Kevin Loney,
George Koch. Hardcover (May 23, 2000).
What does defragment tablespace do? Specifically, does it
defragment all tables associated with a user?
The "defrag tablespace" function is only available to the Oracle
account owner. It removes all empty rows within tables and indexes to free
up disk space. This is because defrag tablespace defragments the entire
account. With Oracle, when a row within a table is deleted, that space is
not recovered. The space can be reused by new rows within that table, but
cannot be used by other tables. Therefore, the only way to recover space
within Oracle is to defrag the entire tablespace. This recovers space from
all tables and indexes of all users within that account.
Are there any schema managers that Hosted Oracle does not
Hosted Oracle does not currently support Toad and ER
Studio. We are working to resolve this problem.