The initial setup fee and
first month's service fee
are required as prepayment for all new Virtual Server orders
from new customers. The setup fee is non-refundable.
Payment for services can be made with an American Express, MasterCard,
Discover, or Visa credit card. We also accept International Money Orders,
Money Orders, and business or personal checks sent directly to our
P.O. Box 1104
Provo, UT 84603
All payments should be posted in United States dollars.
All new customers are required to submit a signed copy of the
applicable Server and Domain Registration Agreements.
If paying for services with a credit card, a signed copy of the Billing Authorization Agreement
is also required. Requests for new Virtual Servers from new customers can
be configured within one (1) business day pending receipt of these signed
contracts and prepayment.
If the customer orders a Virtual Server after the first day of the month
we will prorate the first month's service fee.
Only the first month's service fees are prorated.
All monthly service charges thereafter are billed for the
entire month and are not prorated upon cancellation.
Once an order has been processed, the Virtual Server
configuration information and first invoice will be sent
to the customer directly via e-mail.
All accounts are billed according to the calendar month.
Terms are set at N/20, or net amount due within 20 days of
billing. If the customer is paying with a credit card,
the credit card will be charged on or around the 10th of the
month. For those credit cards that are not cleared on the 10th,
a second billing attempt will take place on or around the 20th.
If the customer is paying with other methods (money order, check, etc),
payment should be received at our corporate headquarters
by the 20th of the month.
Reconciliation will still be allowed for up to 60 days after the original
date of the invoice in question. In other words, you do not forfeit the
right to question an invoice once it has been paid. If payment is
on time, and afterwards (within the 60 day time frame) you discover an
error on the part of !1 UK Web Hosting and notify us of this error, it can then be
corrected. Please remember that if you are responsible for the error
typo in domain name), you must contact our service department immediately
(within 3 days of the error) to receive a credit for the error.
Balances not paid by the 20th of the current month will be considered
past due. Accounts that are past due may be disabled at our discretion.
Each time an account is disabled by a member of our Customer
Service Staff, a $25.00 service charge will be applied to that account when it
Delinquent accounts may be forwarded
to an outside collections agency at any time.
If your account is forwarded to an outside collections agency for further
pursuit of an outstanding balance, you may be assessed a $10.00 late payment
fee. Any questions relating to billing or past due issues may be directed to our
Customer Service Staff.
Daily invoices will be sent via e-mail
confirming the services ordered that day.
Daily invoices, monthly invoices, credit statements, and payments
can be reviewed online in the Billing Information Interface
located in the Backroom.
Requests for modifications to an account, or anything that requires a
charge or invoice must be made either via the Backroom, or should be requested from our
Customer Service Staff.
Examples of such request include, but are not
limited to: adding additional MB of space to a Virtual Server, adding
additional domain names to an existing Virtual Server, or requests for
termination or disablement of a Virtual Server account.
All clients are responsible for backing up their own files
separately. We provide three levels of backup, the
first two on disk, and the third on tape.
- getback - Restoring Files from Backup
Should the customer need to restore files from a backup
found on the primary and secondary backups, there
will be no charge. For each file retrieval from the tertiary backup,
or the tape backup, there is a service charge of $100.00.
A $15.00 service charge will be applied for all invalid credit card
information and/or returned checks.