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Billing Policies

  1. The initial setup fee and first month's service fee are required as prepayment for all new Virtual Server orders from new customers. The setup fee is non-refundable.

  2. Payment for services can be made with an American Express, MasterCard, Discover, or Visa credit card. We also accept International Money Orders, Money Orders, and business or personal checks sent directly to our corporate headquarters.

    Bright Builders
    P.O. Box 1104
    Provo, UT 84603
    USA

    All payments should be posted in United States dollars.

  3. All new customers are required to submit a signed copy of the applicable Server and Domain Registration Agreements.

    If paying for services with a credit card, a signed copy of the Billing Authorization Agreement is also required. Requests for new Virtual Servers from new customers can be configured within one (1) business day pending receipt of these signed contracts and prepayment.

  4. If the customer orders a Virtual Server after the first day of the month we will prorate the first month's service fee. Only the first month's service fees are prorated. All monthly service charges thereafter are billed for the entire month and are not prorated upon cancellation.

  5. Once an order has been processed, the Virtual Server configuration information and first invoice will be sent to the customer directly via e-mail.

  6. All accounts are billed according to the calendar month. Terms are set at N/20, or net amount due within 20 days of billing. If the customer is paying with a credit card, the credit card will be charged on or around the 10th of the month. For those credit cards that are not cleared on the 10th, a second billing attempt will take place on or around the 20th. If the customer is paying with other methods (money order, check, etc), payment should be received at our corporate headquarters by the 20th of the month.

  7. Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover an error on the part of !1 UK Web Hosting and notify us of this error, it can then be corrected. Please remember that if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 3 days of the error) to receive a credit for the error.

  8. Balances not paid by the 20th of the current month will be considered past due. Accounts that are past due may be disabled at our discretion. Each time an account is disabled by a member of our Customer Service Staff, a $25.00 service charge will be applied to that account when it is reactivated.

    Delinquent accounts may be forwarded to an outside collections agency at any time. If your account is forwarded to an outside collections agency for further pursuit of an outstanding balance, you may be assessed a $10.00 late payment fee. Any questions relating to billing or past due issues may be directed to our Customer Service Staff.

  9. Daily invoices will be sent via e-mail confirming the services ordered that day. Daily invoices, monthly invoices, credit statements, and payments can be reviewed online in the Billing Information Interface located in the Backroom.

  10. Requests for modifications to an account, or anything that requires a charge or invoice must be made either via the Backroom, or should be requested from our Customer Service Staff.

    Examples of such request include, but are not limited to: adding additional MB of space to a Virtual Server, adding additional domain names to an existing Virtual Server, or requests for termination or disablement of a Virtual Server account.

  11. All clients are responsible for backing up their own files separately. We provide three levels of backup, the first two on disk, and the third on tape.

    • getback - Restoring Files from Backup

    Should the customer need to restore files from a backup found on the primary and secondary backups, there will be no charge. For each file retrieval from the tertiary backup, or the tape backup, there is a service charge of $100.00.

  12. A $15.00 service charge will be applied for all invalid credit card information and/or returned checks.


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