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Support Policies

  1. Our Support Staff cannot and will not focus large amounts of time fulfilling programming-specific cgi script requests (this includes debugging). Our Support Staff will troubleshoot specific programming problems which may be encountered insofar as they are related to installation and configuration in the Server environment.

  2. Our Support Staff offers technological expertise with our Servers and Dedicated Servers and not web development.

  3. We will not offer technical support for third party vendor products that are not documented in the Support section of our web site. If you have a problem related to such third-party applications which is not specific to installing or running the program on one of our Servers, refer your questions to the vendor of the program.

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