Once you receive the information from us which includes
your "NEW CERTIFICATE REQUEST", you can then initiate your
VeriSign Digital Certificate order at the following URL:
or initiate your Thawte Digital Certificate order at the following URL:
select the "Web Server Certificate" option and "Continue"
These are the first pages of the VeriSign and Thawte certificate request
forms respectively. You must paste your "NEW CERTIFICATE REQUEST"
block (in its entirety) in the text area included on these pages.
This includes both the BEGIN and END certificate request
lines (shown below) as well as all lines in between. It is
very important that you include the entire block!
-----BEGIN NEW CERTIFICATE REQUEST-----
-----END NEW CERTIFICATE REQUEST-----
After you have pasted your certificate request block in the
text area, press the "CONTINUE" button to work through the rest
of the certificate request process. (If you are requesting
a Thawte certificate, you will be asked to choose your
"Web Server Software" - select "Apache-SSL").
The information that will be required of you in the
subsequent steps includes your company name (or organization
name), your street address, etc. At a specific point in the
enrollment process, VeriSign and Thawte will require a
"challenge phrase" or "password".
The "challenge phrase" or "password" will be
required on future actions you may wish to take in relation to
your Digital Certificate.
For example, if you lose your key pair,
or your Digital Certificate is otherwise compromised, you must provide
this Challenge Phrase to the Certificate Authority to verify that
you are authorized to request revocation of the Digital Certificate.
Choose a word or phrase that is easy for you to remember (or write
it down), but would be unfamiliar to anyone attempting to
impersonate you. Do not use your mother's maiden name,
or any other phrase that could be easily guessed.
VeriSign and Thawte do not have access to your
Challenge Phrase or Password, so you must remember it.
After you have chosen a challenge phrase or password, continue with
the rest of the enrollment form. The final step in the enrollment
process sends the request to VeriSign or Thawte, and a PIN (VeriSign)
or Certificate ID (Thawte) is
returned back to the user. Use this PIN or ID in all correspondence
with VeriSign or Thawte concerning the processing of your
Now that your Digital Certificate Order is complete, you need
to supply authenticating documentation to the signing agency.
VeriSign or Thawte will require various documentation such as a
business license, Articles of Incorporation, or other charter documents
to verify your organization's identity. Procedures for providing this
information will be emailed to you shortly after VeriSign or Thawte has
received your Certificate Signing Request. If the information you
provided is complete and can be verified, your order will be processed
within 3-5 business days.
Should you need to contact VeriSign with regard
to your order, you may do so by phone at 415-961-8820 or by email
You will be required to provide your PIN and possibly the challenge
Thawte will include a phone number and other contact information
after you have submitted your certificate request. You can use
this information to contact Thawte should the need arise.
You will be required to provide your Certificate ID and possibly the
password you selected.
Please note that we cannot act in behalf of you in this matter.
Furthermore, we cannot do anything to expedite the certificate
generation process. This is strictly dependent upon VeriSign or Thawte.